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New Relic
Reputation report · by Thinking Deeply
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AI Reputation Index
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New Relic

The AI engines are echoing critical Reddit threads (perplexity is the most critical). This is shaping what buyers hear, and it's worth addressing.

Index 21/10018th percentile (vs. competitors)Cloud-based observability and software performance monitoring platformnewrelic.com
A competitor currently has the stronger AI reputation. Closing that gap is what lifts the grade above C.
AI Engines (4/4)40
Reddit Presence15
vs. Competition45
Scored 3d ago
Why this grade

What is driving the grade

The biggest factor in this grade is New Relic's reddit footprint.

  • AI engine answers30% of the grade · scored 40/100

    At least one AI engine is clearly critical of New Relic, and the grade weights the worst answer heavily.

    What moves it: Improve the sources the engines draw from, especially the critical Reddit threads they cite.

  • Vs. competitors20% of the grade · scored 45/100

    A competitor currently holds the stronger AI reputation.

    What moves it: Close the gap on the leader's strengths (community health and engine sentiment).

  • Reddit footprint50% of the grade · scored 15/100

    New Relic is nearly invisible on Reddit, or the conversation there skews negative. This is the single biggest factor in the grade.

    What moves it: Build (or revive) an active brand community and seed real, positive discussion buyers can find.

What is capping the grade
  • A competitor currently has the stronger AI reputation. Closing that gap is what lifts the grade above C.
Overview

The consensus on New Relic

The AI engines are echoing critical Reddit threads (perplexity is the most critical). This is shaping what buyers hear, and it's worth addressing.

Graded 18th percentile against its competitors.

  • Across the AI engines that answered, 3 of 4 are cautious or critical about New Relic. That is what buyers asking about it tend to hear.
  • Reddit skews critical: of 1 relevant mention, 1 is negative. This is the conversation AI engines draw from.
  • A competitor (Dynatrace) currently holds the stronger AI reputation. Closing that gap is the clearest path to a higher grade.
What's holding the grade back
  • A competitor currently has the stronger AI reputation. Closing that gap is what lifts the grade above C.
The Reddit conversation

What people are saying about New Relic on Reddit

A look at the loudest conversations: the most-seen critical threads about New Relic. When an AI engine quotes one of these, it directly shapes the answer your buyers get.

#1 critical

I built an open-source alternative to Datadog, PagerDuty, and Statuspage

"I’m building OneUptime (https://github.com/oneuptime/oneuptime) an open-source observability platform that brings monitoring, alerting, incident management, status pages, logs, metrics, and traces into one place. Self-ho…"

9
Reddit footprint

Where the conversation lives

Main subreddit
Owned & healthy
r/newrelicCommunity

Welcome to the New Relic community on Reddit. Talk about observability, monitoring, logging, or cloud or serverless architectures with your fellow devs and engineers. Catch blogs and other discussion topics from us at New Relic. We welcome devs of all levels and look forward to the conversations!

Created Aug 2021Restricted627 members1 posts · last 90dEngagement 3
0
weekly posters
0
posts this week
0+ 1· 0−
post sentiment
Mentions found (past year): 1
Brand profile: u/newrelic
Mention sentiment
0positive0neutral1negative
Subreddit profile report
Related communities (unofficial)

Where the brand is discussed, plus the topical communities its audience gathers in.

  • r/Observabilitytopical
    Active community for this brand's topic (member stats unavailable this run)
  • r/devopstopical
    Active community for this brand's topic (member stats unavailable this run)
  • r/sretopical
    Active community for this brand's topic (member stats unavailable this run)
  • r/sysadmintopical
    Active community for this brand's topic (member stats unavailable this run)
  • r/PrometheusMonitoringtopical
    Active community for this brand's topic (member stats unavailable this run)
Head-to-head

Losing the head-to-head

Every brand scored with the identical AI-engine, Reddit-weighted method.

Graded on a curve against this field: New Relic lands in the 18th percentile of the group.

1
Dynatrace
78B
Mentions found (past year)
121
Main subreddit
—
Engagement
—
Posts
—
2
DataDog
25D
Mentions found (past year)
37
Main subreddit
—
Engagement
—
Posts
—
3
New RelicYou
21D
Mentions found (past year)
1
Main subreddit
r/newrelic
Engagement
3
Posts
1+
How this data is measured
  • Reddit mentions:distinct Reddit threads that name the brand, found via web search across Reddit and confirmed by an AI relevance check (same-name or off-topic threads are dropped). It is a current, relevance-ranked sample of what's discoverable (not a count over a fixed window), so treat it as a comparative signal between brands, not an absolute total.
  • Main subreddit · Engagement · Posts:read live from each brand's own subreddit feed (its most recent posts, up to ~100). Engagement blends post upvotes, comments, and comment karma scaled by posting cadence. “Posts” is the all-time total when the feed could be fully read, otherwise a lower bound (shown as N+).
  • Time horizon:every figure is a point-in-time snapshot taken when the report was generated (see “Scored” at the top). Re-running the report refreshes it; we do not yet track these metrics over time.
  • All figures are measured from real provider data; where a value can't be substantiated it is shown as “—” rather than estimated.
Four-engine probe

What each AI engine says

Identical buyer-intent questions, asked in web-grounded mode across all four engines.

Claudehedged

New Relic is a capable platform, but prepare for potential cost escalations and inconsistent support.

Confidence 70% 24 sources
Geminineutral

New Relic is capable but can be expensive and complex, with viable alternatives like Datadog and Dynatrace.

Confidence 80% 44 sources 1 from Reddit
OpenAIhedged

New Relic is a powerful platform with mixed user reviews on reliability, support, and pricing.

Confidence 80% 17 sources
Perplexityhedged

Generally reliable but complex and potentially costly; consider alternatives for simpler needs.

Confidence 90% 24 sources
Deep research

Subreddit brand profile

A community-intelligence dossier on r/newrelic · restricted · Vendor/product-specific tech community (observability/APM software).

r/newrelic is a small, restricted subreddit created in August 2021 with 627 members. It is close to dormant. Over the full 90-day window there was exactly 1 post by 1 user, with no comments and an average of 3 upvotes. Nothing was posted in the last 7 days, and the posting rate is about 0.1 posts per week. Because the community is restricted, only approved users can post. That probably explains much of the low activity, and it suggests users with New Relic questions go elsewhere: broader DevOps/SRE/observability subreddits, New Relic's own forum (the Explorers Hub), or vendor support. The subreddit currently works as a low-traffic placeholder for the brand rather than a real discussion community. It has very little engagement, almost no peer-to-peer help, and little sentiment signal. Its main remaining value is as a reserved namespace that could be revived.

627
members100%
15
weekly active20%
1
active contributors85%
0
posts / 7 days
Community scores
15/100 overall
Health12
Growth potential30
Engagement strength5
Commercial value20
Community sentiment
Neutral (based on a single post, so not statistically meaningful)
0% positive100% neutral0% negative
What the community talks about
  • New Relic product usage / how-to questions (inferred from what the community is for; recent volume too small to confirm)declining
  • Pricing / billing and comparisons with other observability vendors (inferred common theme for vendor subreddits; not observed in the window)stable
Community graph
Adjacent:r/devopsr/srer/kubernetesr/awsr/sysadmin
Overlapping:r/Observabilityr/devopsr/sre
Competing:r/datadogr/grafanar/dynatracer/PrometheusMonitoringr/OpenTelemetry
Feeders:r/devopsr/sysadminr/sre
Key insights
  • Only 1 post was made in the full 90-day window, by 1 distinct user. The community is effectively dormant.high
  • The subreddit is restricted, so only approved users can post. This is the most likely structural reason activity is near zero despite 627 subscribers.high
  • Engagement is negligible: 3 upvotes on average and 0 comments per post. No peer discussion or Q&A is taking place.high
  • Reddit conversation about New Relic most likely happens in broader subreddits (r/devops, r/sre, r/sysadmin, r/Observability) rather than here. This is inferred from how vendor-tool communities usually behave.high
  • Nothing was posted in the last 7 days, and the measured rate is about 0.1 posts per week, roughly one post every 2–3 months.
  • Created in August 2021, the subreddit has gathered only about 627 subscribers in more than 4 years. That is very slow growth for the namespace of a major observability vendor.
Risks to watch
Moderation:Moderators may be inactive or absent: a restricted subreddit with near-zero activity could be eligible for a Reddit moderator-request takeoverThe restricted status stops organic participation and keeps the community dormant
Toxicity:Low: there is no meaningful discussion volume to produce toxicity
Spam:Low for now because posting is restricted. If restrictions were lifted without active moderators, vendor or SEO spam could fill the space.
Platform:Discussion moves to New Relic's official forums, Slack/Discord communities and larger DevOps subredditsReddit may deprioritize or reassign inactive subredditsThe brand's own direction may affect user interest, e.g. New Relic's 2023 take-private acquisition (this is background context, not verified from the subreddit)

Verified: member_count (627), created_date (2021-08-26T17:53:49Z), status (restricted), last_90_days posts (1) and unique_posters (1). The sample is tiny: only 1 post in 90 days, so all engagement and sentiment figures are statistically meaningless.

Fix what AI is saying about New Relic

Thinking Deeply turns hostile Reddit threads into a reputation your buyers and the AI engines can trust. Book a strategy call with Eric.

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